Coronavirus (COVID-19) information page

OUR SHOP IS NOW OPEN AGAIN! OR ORDER ONLINE FOR HOME DELIVERY OR CLICK AND COLLECT

These are extraordinary times and I know that, like all of us here at JBBG, many of you are concerned about coronavirus (COVID-19). Our thoughts are with all those affected and the people working tirelessly to care for them.

We are guided in our decisions by the directions from the Government and health authorities. The health and safety of our customers and colleagues is our main priority, and so we wanted to share some of the things we are doing to safeguard against Coronavirus COVID-19.

UPDATE 02/11/2020

As a direct response to government guidelines and to help the fight against COVID-19, our shop will be temporarily closed from Thursday 5th November until the 2nd of December inclusive.

However, don’t worry we are still working and there is plenty of time to get your order before Christmas. We now have more delivery slots than ever before and can ensure fast delivery to your door. We are also offering our Click & Collect service from our London shop forecourt.

ABOUT CONTACT FREE DELIVERY TO YOUR DOOR 

For all orders, we use a 3rd party courier service on a next working day service. The courier service should contact you to confirm a delivery slot, but if you wish to receive a tracking number please do contact us 1 full working day from making your order. If you have any questions about your delivery then please contact us via our support tool on our contact us page of this website.

ABOUT CLICK & COLLECT FROM OUR SHOP FORECOURT 

We offer a very simple Click & Collect service, simply purchase everything you need via our website as normal, then in the cart simply select Pickup from London Store. Then please give us 2 hours to get your order together ready for you to collect. When you are collecting, drive on to our shop forecourt and either call us from your car or via our door intercom to notify us that you are here to collect. Please do not forget your order paperwork plus always good to have ID for security reasons.

RETURNING PRODUCTS TO US

If you are returning an item to us please use a delivery service and do not bring the item to the shop at this time.

For any further updates, please continue to monitor this page.

Best wishes and please stay safe!

The JBBG Team