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Home / JBBG FAQ

JBBG FAQ

How Can We Help?

Buying Guns
  • Can I buy an airsoft gun if I am under 18?
  • What defence do i need to buy a black, tan, gold or silver airsoft gun or pistol?
Delivery
  • Do you deliver internationally?
  • Has my order been dispatched?
  • Missing Items from your order?
  • What are the delivery cost?
  • When will my order arrive?
  • Who do you use for delivery?
  • Why have I not received a black gun?
Returns
  • How do I get a refund
  • How do I return a product
Troubleshooting
  • AEG gun not firing
  • BB curves up or down when firing
  • Cold Weather Affecting Gas Guns
  • Gas leaks from my magazine
  • Intermittent firing
Airsoft Questions
  • Are Airsoft Guns Accurate?
  • Are Airsoft Guns Good For Home?
  • Are Airsoft Guns Illegal?
  • Are Airsoft Guns Metal?
  • Are Airsoft Guns Real Guns?
  • Are Airsoft Guns Safe or Dangerous?

We are now running all of our support via our NEW! online service. You will see the support icon in the bottom right of our website pages. You will not see this icon on any of our product pages or our homepage. If you can not see the support icon on this website then please send us an email to [email protected]

Contact Us

  • Address: Just BB Guns, Trimex House, Pier Road, Feltham, TW14 0TW
  • Phone: 0330 900 5224
  • Email: [email protected]
  • Shop Opening: Mon - Fri / 11:00 - 6:00
    Sat / 11.00 - 6:00
    Sun / CLOSED

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Other Information

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Disclaimer

The item you receive may have small differences to the product images including colour variations and slight moulding or accessory upgrades.

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  • Home
  • Airsoft Guns
    • Airsoft Rifles
      • Spring Airsoft Rifles
      • Electric Airsoft Rifles
      • Gas Airsoft Rifles
      • Co2 Airsoft Rifles
      • Airsoft Sniper Rifles
      • Airsoft Shotguns
      • Cheap BB Guns
      • Cheap Electric Guns
    • Airsoft Pistols
      • Airsoft Spring Pistols
      • Airsoft Gas Pistols
      • Airsoft Co2 Pistols
      • Airsoft Electric Pistols
      • Pistols with Silencer
      • Airsoft Revolvers
      • Cheap BB Pistols
      • Raven Pistols
    • Pro Airsoft Shop
      • Support Guns
      • Airsoft Miniguns
      • Conversion Pistol Kits
      • Grenade Launchers
      • Metal BB Guns
      • Two Tone Airsoft Guns
      • Airsoft Bone Yard
      • Refurb Guns
  • Popular Guns
    • Best Sellers
      • Clear Replica Pistols
      • HFC Airsoft Pistols
      • SRC Airsoft Pistols
      • Raven Airsoft Pistols
      • NEW Falcon Airsoft Guns
      • We Airsoft Pistols
    • Most Popular
      • Bulldog Airsoft Guns
      • King Arms Airsoft Guns
      • Colt M4 Airsoft Guns
      • Classic Army Guns
      • Nuprol Airsoft Guns
      • SRC COMBAT GUNS
  • Bundle Offers
    • Rifle Bundle Offers
      • Spring Rifle Bundles
      • AEG Rifle Bundle Offers
    • Pistol Bundle Offers
      • Spring Pistol Bundles
      • CO2 Pistol Bundles
      • Gas Pistol Bundles
    • Sniper Rifle Bundles
    • Indoor BB Gun Sets
    • Mega BB Gun Bundles
    • Accessory Bundle Sets
  • Accessories
    • Consumables
      • Batteries & Chargers
        • Airsoft Chargers
        • NiMh Batteries
        • Lipo Batteries
        • Batteries
        • Other Batteries
      • Airsoft Gas & Co2
      • Cylinders
      • Speed Loaders
      • Airsoft Targets
      • Targets
      • Free Targets
      • Gun Tape
      • Airsoft Grenades
      • Battery Cases
    • Gun Accessories
      • Scopes & Sights
      • Mounts
      • Lasers & Torches
      • Bipods & Grips
      • Suppressors & Tracers
      • Magazine Base Pads
      • Airsoft Magazines
        • Rifle Magazines
        • Rifle Co2 & Gas Mags
        • Sniper Magazines
        • Pistol Magazines
        • Pistol Co2 & Gas Mags
        • Magazine Connectors
        • Box Drum Mags
        • JBBG Polo Top
    • Airsoft Kit
      • Gun Cases & Bags
        • Gun Cases
        • Gun Bags
        • Pistol Cases
        • Pistol Bags
      • Gun Slings
        • Build Your Sling
      • Binoculars
      • Digital Cameras
      • Shell Holders
      • Pistol Holsters
      • Airsoft Bayonet
      • Patches
      • Pouches
      • Gun Stands
    • Airsoft & Safety
      • Airsoft Masks
        • Full Face Masks
        • Half Face Masks
        • Fun Masks
      • Airsoft Goggles
      • Sunglasses
      • Tactical Helmets
      • Tactical Vests
      • Gloves
      • Scarves
      • Caps & Hats
      • Belts
      • Pads
      • Fastmag Pouches
      • Balaclava
  • BB
    • Bulldog BB Pellets
    • 0.12g BB Pellets
    • 0.20g BB Pellets
    • 0.25g BB Pellets
    • 0.30g BB Pellets
    • Sniper BB Pellets
    • Other Pellets
  • Parts
    • Internal Parts
      • Gears & Motors
      • Loading Nozzles
      • Barrels & Parts
      • Springs
      • Spring Guides
      • We Cylinders
      • Hop Up Units
      • Rifle Bolts
      • Other Parts
    • Body Parts
      • Gun Rails
      • RIS Kits
      • Stocks
      • Grips
      • Carry Handles
      • Sling Adaptors
      • Pistol Top Slides
    • Tools
      • Airsoft Maintenance
      • Chronograph
      • Unblocking Tools
      • Paints
    • Airsoft Conversion Kits
      • Bulldog Black Conversion Kits
  • More
    • Archery Sets
      • Crossbows
      • Pistol Crossbows
      • Archery Accessories
    • Toy Guns
      • Toy Archery Sets
      • Air Popper Guns
      • Games
      • Slingshots
    • PPE
      • PPE Masks
      • PPE Hand Sanitizer
      • PPE Other
  • NEW
    • Pre Order
    • Coming Soon
  • SALE
  • Airsoft Brands
  • Type
  • Blog
  • JBBG FAQ
  • Contact Us
  • My account
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