The following reviews are genuine and taken from the Google Reviews page. They reflect customers who have purchased Airsoft Guns and other Airsoft products from us at Just BB Guns UK. To see all reviews on Google, please visit Google on your browser.
Alex Browne
16:04 16 Jul 24
Had a little hiccup at the start with the correct payment on my side for postage as I'm in scotland but was quickly sorted out I paid £7 for 1-2 day delivery turns out its £15 because I'm in scotland so I sent the remaining balance. All this was via email on friday or Saturday. Delivery was 4-5 working days but I have recieved my item today I wasnt expecting it until the weekend, over all a decent quality product, does what it says on the website and good customer service
owen chopen
13:26 17 Jun 24
I've brought form just bb guns a few times now it's always been a great service and prices.As far as customer support goes I had a response form vince from just bbs within less then 5 minutes and the problem was resolved I do not typically write reviews however this is the best customer service I have found. 100% recommend this site if they have what you want.
Joey Chat
21:03 16 Jun 24
Nice enough shop. Whole experience seemed pressured and rushed by staff.
Gary Fairhurst (C)
07:25 15 Jun 24
Great advise and a very prompt delivery service from these guys when I needed help with co2 pistol mags for a second hand pistol I’d recently acquired, that we weren’t sure of the brand .Great service , highly recommended
Aggie Sin
07:01 11 Jun 24
Pawel Baranowski
13:54 08 Jun 24
Great customer service,friendly staff and would go there again 10/10
Vexy
13:26 05 Jun 24
No matte4 what I bye always get amazing products thank you so much I fully recommend worh quality products and fast delivery, def be returning
CERTIÂ
20:46 01 Jun 24
Professional environment ,polite staff,I like the place more because I can take bus there even tho I live quite away. so it’s free charge for pick ups.definitely be buying more goods from there .costumer service smooth are very honest and humble so another good thing about the place.
Jeff Parker
14:10 31 May 24
I’ve made two orders so far and will be making more, maybe not for guns but certainly for more co2 and bbs. The after sales service is faultless. I’d never had a BB gun before and needed lots of help and they have been fantastic. Delivery was super fast and the quality of everything I’ve bought is A1.
Gail Mills
12:13 30 May 24
Simple order process, good prices, good stock availability and good delivery options. All in all a pleasure to do business with.
Dan Lew
07:35 30 May 24
Very good website for ordering your BB guns of choice. Guns look very real which makes the experience better for everyone
Mike Glennon
08:00 24 May 24
Good quick service and competitive price. Delivery smooth. Mike
Kevin Petty
16:39 20 May 24
I couldn't get the bb pellets to stay in the magazine. I thought the magazine was faulty and emailed asking for a replacement. Vince responded immediately and sent me a link to a video of how to 'lock' the magazine, load and then insert into the pistol. Simples! All good and working fine.Very impressed with super quick response and resolution.Thank you very much.
Elijah Xavier Leaver
19:35 16 May 24
John Davison
16:54 15 May 24
Ordered the cheapest sniper rifle on the store - which turned out to be defective (buy cheap buy twice I guess). However the staff “vince” made returning it a breeze and offered a replacement or refund inc postage (so I was not at all out of pocket). I chose the refund as I have since decided to buy a better used rifle that doesn't need to be bright blue - however I would definitely deal again.
Aleksander
10:14 14 May 24
Good place to buy airsoft and bb guns for a reasonable price, friendly and helpful staff and a wide range of guns both two tone and replicas. Definitely recommend if you reside nearby.
Ryan Sharp
12:12 11 May 24
I had an issue with one of their snipers barrel sninning in the gun and they helped me out would buy from again
Emily Ashe
17:43 09 May 24
parry Ø
13:40 09 May 24
great customer service friendly people and genuine products
Wilma jane Shiel
08:02 08 May 24
Very happy with the service
Alfiegames_videos
14:26 27 Apr 24
Great customer service. Great quality products. Had an issue with delivery but that was out of their hands. Had an issue with the gun battery charger but they were fast to respond and even send out a free charger as a replacement! Great company, would definitely buy here again!
Philip Verdemato
12:57 27 Apr 24
Friendly staff, fast responses , great customer service.
Melissa R
20:41 26 Apr 24
Super fast delivery and amazing customer service!
Patrik Zabojnik
15:01 23 Apr 24
I had amazing experience with Just BB Guns. It's my go to shop for my needs and their customer service was amazing - Mainly thanks to Vince who was helpful, polite and respectful.Definitely my go to place as their stock and variety is amazing and guns are great quality.
David Almond
17:03 22 Apr 24
Quick and reliable despatch with good post order comms. Minor problem rectified immediately. Outstanding customer service,Dave
Denis Devlin
09:14 18 Apr 24
ORDER Number 321509 (12th April 2024)So after bumping around in the dark at the beginning due to government law (not the companies issue) regards colour of the item.We finally got through all that protocol etc and the item was dispatched rather quickly in fact I received it the very next from ROYAL MAIL TRACKED 24HRS I believe.The packaging was well presented well wrapped with care and attention to insure safe transit from the company to the depot to the customers door.After opening the very secure packaging I was extremely happy with the products condition etc again well boxed well packagedThe item itself was as described and I would certainly recommend the companyPLEASE REMEMBERWHEN ORDERING BLACK PRODUCTSIt's YOUR responsibility to supply details of your company etc after purchase and the quickest way to do this is through the company customer service emailPlease include a headed company letter which contains details of your production company and it's company house registrationSo appreciate all the support from the people from start to finishHighly RecommendedDenis Devlin Films Ltd
Billy Sampson
14:19 17 Apr 24
Hamzah Faisal
21:41 16 Apr 24
Matty Read
16:13 16 Apr 24
I have brought many airguns from just bb always great service never any problems good delivery times the last gun I brought I had a problem with it and the after sale Support was second to none could not of been more helpful and when it could not be sorted they are sending me a replacement 10 out of 10 for all the staff who have helped me will be ordering again soon thanks to the just bb team 👍👍👍
lee lucas
01:14 11 Apr 24
I had purchased a replacement stock for my gun on the understanding that if it didn’t fit I could return it for a full refund. I couldn’t get it to fit as I was unable to get my broken stock off, so I went to the shop to return it. I decided to bring my gun along as I was going to leave it with them to replace the stock for me. Upon arrival I was greeted by Ash and I explained about returning the item and that I wanted to leave the gun in to be repaired, Ash looked over my gun and said that he could do the replacement for me straight away so I asked how much it would cost his reply was no charge as it’s an easy fix and sure enough within 10 minutes it was done. This type of customer care is priceless and I will most definitely be going back and recommending JustBBguns to my friends and fellow “skirmishers”.Many thanks for your outstanding care.
Mark Lamb
06:04 31 Mar 24
Great price, good quality product and a fast delivery service. Ups kept me updated on my delivery and I had good communication with Just BB Guns. I will definitely buy from them again. Thank you.
lewis fidler
17:55 27 Mar 24
just had my order sorted and got help from an understanding employee (vince) he was really nice and helped me sort out my order :)
Mark Spink
12:57 27 Mar 24
Great selection,competitive prices and superb customer care ..highly recommended
Bill Wonder
08:36 27 Mar 24
Had a problem due to duplicate order great response and resolution from bb guns product arrived very quickly with standard delivery well packaged and quality item would recommend just bb guns thanks
Sti Ggz
12:37 26 Mar 24
This is an amazing business and they have great customer support also the air soft guns are some of the cheapest I have seen so far and the quality is great. Would recommend to everyone in the uk who loves air soft.
Samuel Tallant
15:12 21 Mar 24
Amazing service, I had an issue with a pistol I purchased and they had it repaired and back to me in less than a week.
Todd Kang
08:42 19 Mar 24
I wanted to purchase some air guns, Walther Reign M2 and a Crossman SBR, popped in to the store and the chap was very helpful with navigating the selections for purchase. I ended up buying a Hawke scope, ammunition, Co2 and various other bits. He even charged up the Walther Reign M2 PCP rifle for me. So off I went with my new purchase, I got home and noticed the PCP rifle had lost pressure. I immediately took a picture and sent it off to the store explaining the situation. They requested I bring the rifle back in. So after a couple of days I took the rifle back with with the original packaging and they swapped it out with no issue. The original rifle came with a free silencer and extra magazine which they allowed me to keep as the replacement didn't have those in the box.Once again they charged the rifle for me and whilst all this was going on, I decided to get my hands on a Glock 17 dual ammo and some other extra bits. All in all a pleasant experience. They are a busy store and I can't understand all the bad reviews, but if you read them carefully it appears it's people trying to open the faulty guns up themselves, which of course with any product will invalidate the manufacturers warranty. If you get a faulty product, contact the store immediately and return it, I'm sure like with my experience they were extremely helpful.
Harmeet Makan
17:33 13 Mar 24
Koala bear The biker
16:57 13 Mar 24
Amazing service, I had a slight hiccup and my order was placed on hold through no fault of just bb guns, I stupidly hadn't confirmed my cover to purchase full black guns so completely my fault and just bb guns were simply doing there jobs, that being said I sorted the issue on my end and sent an email, all I had to do was send the confirmation of my insurance and 3 very fast emails and my order is complete and on its way, I will be using just bb guns going forward for their exceptional customer service (Mike specifically).
NICK SMITH
20:53 11 Mar 24
Fantastic customer service! Recently bought an Airsoft M309 Tactical shot gun having bought a pistol previously. The product arrived really quickly and was really impressed. Upon opening the box I realised there was an accesory missing but after making contact and explaining the item was delivered within a few days. So impressed with their speed of delivery but more so in how they responded and resolved our issue. Quality service and really appreciated. Will use again
Matt Welland EMPIRE SOCIAL
15:28 11 Mar 24
Great company with fast service. Always there to help any issues. Been buying from them for years. Wouldn’t go anywhere else
Davinder Bhatia
08:36 07 Mar 24
Harley Loveys
17:18 05 Mar 24
I was buying a RIF for a short film shoot and didn't realise we had to be registered, Vincent was very helpful in informing about this and offered the alternative of two tone on the same gun with no extra charges, he was very polite. I will definitely be buying from here again.
Noahmiyah Muhammad
19:32 01 Mar 24
Fred Barrett
14:54 29 Feb 24
Great choice and prompt delivery. Would definitely recommend them and buy from this company again
Oliver Smith
06:56 27 Feb 24
Really good quality guns for great prices
Steve Smith
11:56 06 Feb 24
Excellent customer service, very fast. Top marks from me!
John Harris
14:37 30 Jan 24
Very good Service and they are Amazing team to contact with they Fixed My AK47 Airsoft and they looked at My Pistol Amazing team thank all for taking the Time and thank you Very much of your support good Job Thank you am looking forward to business with guys again I will be Buying Airsoft guns in the Future and Now Thank you with all Kind Regard John Harris
Kisho Kumar
12:07 27 Jan 24
Excellent service one of the best service & helpful staff. The quality of the items I received absolutely amazing. Thanks a lot guys really appreciated. I will be ordering from Just BB guns in future purchases.
bryce 123 123
10:03 26 Jan 24
Really good guns been using mines for 2 years now very reliable weapons would highly recommend i would spend thousands if i had the money 👍
Mason Rich
15:09 10 Jan 24
Gary Evans
18:06 07 Jan 24
Excellent all round. Always buy here and they never disappoint. Perfect customer service and very fast delivery. Highly recommend.
cameron nally
09:37 06 Jan 24
Great service, on time delivery and very helpful staff. One thing I would say is that when you buy the bundles it doesn't give you a full description of the weapon in the bundle but that's it. 10/10 customer service 10/10 delivery and 10/10 on the helpful staff front.
Alex Dudley
18:23 04 Jan 24
Great products , great prices, great communication and fast delivery what's not to love about JBBG! Thanks to the guys also for helping me identify a gun model I was unsure about very happy with my purchase too!
Oliver Ness
11:20 04 Jan 24
Excellent customer support with quick responses and relevant information
Bill Deal
12:43 02 Jan 24
great store, really good personal service
omgmrbean420
16:31 28 Dec 23
Amazing customer service, never hesitate to email about questions. They get back to you very quickly which is amazing. The products i have orderd have all been great. But a review is a review i have put all my posagive thoughts onto this review. If i was to say a negative it would be that some of the guns need certain parts like batterys or gas. The website itself sometimes specifies this but sometimes it does not. But all in all would reccomend this site for airsoft.Keep it up justBB :)
Lucia Frain
15:09 26 Dec 23
Fast delivery great customer service. Answer very fast my question. Recommended
Sadi Wall
11:01 23 Dec 23
Easy to order, price good and when I asked about delivery they came back to me straight away with tracking info and it’s here before Christmas whoop whoop thank you just BB guns
Carlos Mccarron
16:57 21 Dec 23
I got the vorsk vpx double pack full metal, I'm so happy with my purchase and vince was helpful, overall a good company, was put off after I ordered as I saw some poor reviews but you buy cheap you get cheap I'm afraid, my guns are awesome thankyou guys! Il be back.
Duncan Mcdonald
09:13 21 Dec 23
Great service, thank you
William Bullock
14:58 19 Dec 23
Great customer service and after sale support. Had a issue with a pistol I bought and they resolved it within the same day. Brilliant!
The Kenny Family
11:05 18 Dec 23
Great service and very speedy comms when purchasing two BB guns in black. Will buy from these guys again for sure!
Stuart Davies
10:11 13 Dec 23
Really helpful after a slight mishap (which was my fault) would definitely recommend and use again
Rafael Barão
09:20 12 Dec 23
Absolutely 5 star customer service, a wrong item was sent by mistake, after contacting customer service the wrong item was sent back at no cost to me and the correct item sent.They always have great deals on Airsoft guns, definitely will purchase again from them
Thomas Cryer
21:37 11 Dec 23
Gary Goddard
01:27 10 Dec 23
Very good service
James Lewis
18:55 09 Dec 23
Great company to deal with.Reasonably priced items with great customer service.
Pete
18:53 09 Dec 23
Ordered M309 shotgun & 50mm red dot sight Thursday pm. std del. Delivered Monday 1pm. Fantastic service. Both items a bit bigger and chunkier than expected but fabulous nonetheless. Thanks a lot JBBGuns. I'll check my tape measure next time.
frank rowland
16:49 05 Dec 23
Excellent product, very quick delivery!
Candice De Vlieg
14:49 04 Dec 23
Natalie Marie Gabrielle
12:07 01 Dec 23
I genuinely can't fault this company very happy returning customer here! Thanks again for the great service, Just BB Guns!
Cool TDM
17:35 30 Nov 23
good guns
Phil
17:20 30 Nov 23
Product was good, but UPS delivery is awful, and outdated (only deliver during the day, three days of week, no weekends, website and tracking does not work, don't respond to requests, just awful...). Part of the order went missing in transit, but JustBBGuns sent a replacement within a few days. Good communication, good products, but get them to send by someone other than UPS!
dannii van-emmerik
16:40 28 Nov 23
Great products and great customer care
Raj singh
12:51 21 Nov 23
Great place to shop.
Greatbeast 990
09:56 21 Nov 23
Quick easy and amazing selection affordable prices.
