Airsoft Gun Repairs

We at Just BB Guns are pleased to now have a full repair service for your airsoft guns. At this time we only accept guns for repair that we sell on this website. If you send us a gun that we do not sell on this website we cannot guarantee that we can carry out any repairs because of the availability of spare parts. The following is our standard process for repairing your airsoft BB gun or pistol…

1

Register/Login

Register or Login here to send us your gun for repair

2

Create Ticket

Once logged in, create your support ticket via the tab at the bottom right

3

Request Acknowledged

One of our team will acknowledge and request you return it using the support ID number supplied

4

Attach Ticket Number

Send the gun to us at the following address:
REPAIRS AT JUST BB GUNS, Raeford House, Pier Road, Feltham, TW14 0TW

5

Recorded/Signed

You must send your items to us via RECORDED/SIGNED FOR delivery!

6

REPAIR ISSUE

If we cannot repair your gun we will send it back to you and update the support ticket

7

14 days timescale

When we receive your gun we will diagnose your issue, this can take up to 2 weeks

8

diagnostics

If your gun can be repaired then we will send you an email and update the support ticket with the service required

9

notifications of findings

You will then need to inform us to either go ahead with the repair, or request that we send the gun back to you

10

PAYMENT FOR REPAIR

If you go ahead with the repair then you will need to contact us and pay for the repair before we start work

11

GETTING YOUR GUN BACK

When we have repaired your gun and it has been tested we will send it back to you via our usual delivery company

Important information: please read!
– Only send your gun to us via recorded delivery, if not we cannot be responsible for loss.
– You must include your support ticket number on the box and inside the box with the gun
(if you do not include the support number we cannot look at your gun)
– Work will only begin on your gun when the required service payment has been in our bank or paypal account.
– If you are dropping off the gun to our shop then you will still need a support ticket number to enable tracking.
– Repairs are not guaranteed – if we cannot complete the job, a full refund will be issued for the service only and not postage.
– Parts used in the repair of your gun are under warranty in line with our standard terms and conditions, however, the repair work is not.
– If you do not purchase a repair service from us within 3 months of being notified of work required, we will automatically send the gun back to you.
– If for any reason we cannot send the gun back to you and there has been no communication for 6 months, then the gun will become JBBG property.

If you have any questions or you would like information about a gun you have sent to us for repair, please contact our support team via the support ticket system at the bottom right of this page, or give us a call…

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