Information










counter on blogger
frequently asked questions

Suggested Search Tip:
Keep your search short - don't enter a long sentence, as the support system will pick out ALL your words.
Why has my gun been delivered without a laser?
We currently have an issue with some of our lasers supplied with our guns. It's related to licensing. Until we can resolve this issue with our supplier, we are not supplying lasers with any of our guns, sorry for any inconvenience. If you purchased a gun and it was meant to have a laser, we will let you know soon how you can claim your free laser, once the situation is resolved. We do not yet have a date when the laser can be issued. If you do write to us about this, we can only direct you to this text as we sadly have no further information on the subject.

Keywords: laser, lazer, sight.

2000 BB pellets FREE when you spend over £50.00

2000 12G BB PELLETS with all orders over £50
You must have over £50 in your subtotal i.e. P&P is not part of your £50 spend.



Battery Upgrading - Can I upgrade the batteries to get more power?
Never use anything other than the recommended battery type as supplied with your gun

BB Pellets - Can I reuse BB pellets?
Only use new BB pellets or your gun WILL jam, as old BB pellets will be distorted in shape

Can I spray paint my bb gun a different colour?

No - never spray paint your BB Gun a different colour.  What makes your BB Gun legal is that it is coloured by the manufacturer a set colour, or see-through.

If you spray it, it will become illegal to own.  And it will void (break) any warranty you might have had.

So do not spray paint any bb gun.



Can I take my bb gun abroad?

You will need to check with your flight company to find out the legal side of using BB Guns in the country to which you are travelling. 

 

We cannot offer advice on travelling abroad with BB Guns directly, as we sell them for use in the UK.



Can I take the gun in to mud and water?
Keep your gun clean and free from dirt.

Do I need a licence to own a BB Gun?

Do you not need any kind of license to own a two-tone coloured or clear BB Gun in the UK.

 

Only Black BB Guns require a UKARA Licence.  We do not sell Black BB guns.

 

Also spelt some incorrectly as license.  But added in case FAQ searches for that spelling.



Do you do any pre-ordering services or specific date deliveries?

No, we do not have any sort of pre-ordering or reservation service available at the moment. We can only sell what we have in stock. And cannot provide a pre-ordering to be delivered on a designated day.

 

So sadly if you want to reserve an item, this cannot be done.



Do you have an actual Shop?

We do not have a shop or a store.  We are online only.  Think of us as the Amazon of BB Guns.

 

Our stock is held at a warehouse with our suppliers, but payments are not taken and cannot be taken there, as they have no such facilities to do so.



Do you post internationally?
Our Postage and delivery is only to UK Mainland. We cannot post internationally at the moment. To find out if you are able to receive our items, just add something to your basket and select your location. If you are not listed, then we do not supply to your address. Northern Ireland is part of our remit.

Does the Electric gunsight fit the Famas?

The Electric gunsight does fit the Famas BB Gun.



Has my item been sent? Can I track it?

If you have ordered from us it is easy to track your delivery via the Citylink website.

First please check your emails including your inbox and junk folders for confirmation from Citylink.

PLEASE NOTE: the Citylink email may take up to 48 hours to reach you from your order being placed.

For further information please contact our helpline.

Keywords: sent, track, tracking, posted



Have you got a telephone helpline number?

Yes we do.  Our dedicated telephone helpline support number is found on our Contact page, and is: 0208 8904 678 and operates between 12pm and 4pm Monday to Friday.



How do I cancel my order?

Orders taken are processed pretty quickly - ie within an hour or two.

 

Please use the contact form to cancel any order, paying particular attention to giving us the ORDER ID, and we will endeaviour to have it cancelled in time.  However, because the processing is so quickly, we cannot always guarantee to catch it before it is processed and out of the door.



How do I get FREE P&P?
Free Postage and Packaging is given automatically when you spend £100.00 or more on the products (excluding postage costs). So if you spent £100.00, or more, you will see in your Checkout screen that the P&P has disappeared. However, if you spend £100.00, this will not take effect.

How do I pay for the items in my shopping cart?

The methods for you to pay are shown at the bottom of the web site where the PayPal logo is.  Simply Add to Basket, and then go to the Checkout and from there you can make your purchases with PayPal, Visa debit card, all securely online.



How do I reclaim Postage costs on my Return?

When you return an idea to us, you may claim your postage costs too, which will be sent to you via the credit note system.

 

To do this, please do NOT seal your parcel until you get to the Post Office.  Ask the Post Office person to give you a receipt.  Put that receipt into your parcel, THEN SEAL IT.  We then have everything in one place, to process your return properly.

 

Your Receipt must be the original - not a copy.

 

keywords: post, receipt, postage, return, faulty



How do I setup my BB Gun?

Setting up a gun is relatively straight forward.  Our best answer for this is to look at the video, as most videos show this very clearly.

 

If you cannot work it out, please do let us know.



How do I setup my electric gunsight?
Please see our video below for setup information of your electric gunsight.

How do I setup my laser targeting sight?
Please see our video below for information on how to setup your laser targating sight.

How long does it take for my order to arrive?

Most orders take 1-2 working days to arrive at your doorstep.  Sometimes, based on your location, it can be 2-3 working days.

 

If you order on a late Thursday or Friday, you probably will not get it until the Monday.

 

If you dont receive your order within 3-4 working days we would suggest you contact us about it - stating the Order ID.

 

We are often asked about delivery times, where is my gun / item, it has been 5 days - so we hope this answers those questions.

 

Keywords: arive, delivery, time, times, late, weekend



How long should I charge the battery for?
Never overcharge the gun battery!

*WARNING*: Do not overcharge batteries! If they overheat, you could cause damage to the battery and create a potential fire hazard!
  • Be sure to read the charger instructions thoroughly before charging your battery.
  • Not all chargers are created equal. Please use the proper charger which is intended for your battery type, i.e. if you are charging a 9.6V Nimh battery, be sure your charger can charge 9.6V batteries and Nimh batteries.
  • Be sure to use the proper connectors to connect your battery to the charger.
  • Calculate the proper amount of time required to charge a battery by dividing the battery's milliamp capacity by the chargers charge rate, e.g. it would take a 250 mah rate charger 6 hours to charge a completely drained 1500 mah battery. Every charger is different, so be certain to read your chargers manual thoroughly before charging your battery.
  • If you are not certain of a battery's remaining charge and you wish to charge it, place the battery on the charger and check it every 5-10 minutes. If the battery is warm to the touch, assume it is fully charged. If it is hot to the touch, remove the battery from the charger immediately!
  • Remember, NiCad batteries must be completely discharged before charging again. Use the appropriate discharger to discharge the battery, or completely drain the battery through normal use before charging again.


How many BB pellets fit in my magazine?
Do not over fill your magazine or insert anything other than recommended BB pellets.

How much is P&P?

We are often asked how much is P&P, what is the cost of P&P etc.

 

Your postage and packaging costs will be shown in your shopping basket.  It is calculated based on the items you have in your cart.

 

So add one item and you will see the price of your P&P.



How old do you need to be to buy a BB gun?
You must be 18 years old to purchase a BB gun and all orders are only accepted on the condition customers have read our safety information before purchasing.

How secure is this web site - can I trust it?

We use a system called Roman Cart for our shopping cart, this is run on a completely safe and secure system, so yes, you can trust it.

 

Look for the HTTPS and the LOCK symbol at the bottom of your browser window - this tells you it is safe.  It will come up during the course of your paying for your items.



I do not have the operator manual for my bb gun?

More and more of our guns now do not have operator manuals so we are now creating PDFs on the website for all of our products.



I have a faulty item - can I return it please?

To return an item that is faulty/broken is very easy.

Click the Returns Form link on the left of any web page here, and tell us all the details we ask for about the item.

If you have just a Magazine at fault and the gun is fine, you can return just the magazine.

Always give us plenty of details about the fault, and if it is just a mag you are sending, tell us the name of the gun.

You can request a refund or replacement.

Please do not just send your faulty or damaged item to the invoiced address without your Return ID number, as it cannot be handled in that way, and your BB Gun may end up lost within our warehouse.  We can only accept Returns that are sent via our Returns form that have a Returns ID number attach to it.  This is for your protection so we can monitor and track it.

You can only return a product for these reasons:

- Your product is faulty and is within 28 days of delivery for a replacement.

- Your product is unopened and within 7 days of delivery for a full refund.

 

Keywords: return, back, broken, replacement, damaged.



My BB Gun only fires upside down. Why?

Your magazine might not pushing the BBs up.  Or you have not wound up the magazine enough.

 

It can also be because you have simply not started your gun with enough bb pellets inside the magazine.

 

keywords: upside down, magazine



Should I have the HOP UP on or off when unblocking BB pellets from my gun?

Switch it off - please see below... 1. Remove the magazine and return the hop up adjustment to the normal position. 2. Insert the cleaning (unblocking) rod from the load edge of the barrel, be sure that the angled part of the rod faces down and remove clogged bullets.




Should I store my bb gun in a case?

We always recommend users to store their BB Guns in a suitable case, as it keeps it safe, and perhaps can be locked.

 

Its also a useful place to keep your BBs safe as well.

 

keywords: case, safe, locked, storage, store.



Spring Wind-Up magazine problems
If you have a spring loaded BB Gun Magazine, you need to ensure that when you start to use it, you fill it up. Otherwise it may not feed the BBs into the gun.

Tell me about postage and packaging

Deliveries are NOT made on Weekends or Bank Holidays.

The Postage and Packaging is dependant on the items you buy. To find out what your P&P costs are, add your item to the basket and then click "Checkout", you will see your total costs, including postage.

Every parcel (delivery) has full tracking on it, meaning it is 100% safe and monitored.

All deliveries must be signed on delivery to prove that the parcel was delivered "Next Day" on all parcel for shipping anywhere in the UK mainland.

 

If you are not in when they deliver, it will be given to a neighbour.  If a neighbour is not available it will be taken to a Citylink depot for your collection or to arrange delivery.

 

Same price as parcel force and cheaper than Royal Mail recorded delivery.

 

JustBBGuns Despatch, and our Citylink service operates only on weekdays - NOT weekends. Citylink only offer next day delivery. Therefore if you purchase on Friday before 3pm, your item should be delivered Monday, or Tuesday at the latest. Only other way to guarantee it gets there is Royal Mail which is more expensive than Citylink. 50% of our products are heavy and bulky - too much for Royal Mail to handle.

If you contact us asking about your order, delivery times of your order, lateness etc - please ensure you tell us your ORDER ID so we can look into it properly for you.

 

Keywords: sunday, saturday, bank holiday, weekends, easter



UK or international postage?

We delivery only to the UK mainland.  Our shipping is not available Internationally.  If you are living outside of the UK, then we sadly cannot ship to you.  Sadly this also extends to Europe.

 

Best option: Add item to your basket and via the checkout to see if we can get it to you.

 

Keywords: Russia, Spain, Portugal, France, Isle of Wight, USA, America, Germany, Denmark, Sweden.



What age must you be to own or buy a BB gun?

Please see the foot of our homepage for all age related queries on how old you must be to have one or use one, as people ask: can you be 12 to own a BB gun.

 

We have no further information other than that.  As it is very informative.

 

So if you or the person you are buying for is, 12, 13, 14 up to 17, please read that area.  Or even younger!

 

Keywords: age, old, young, adult, 12, 13, 14, 15



What are blank firing handguns?

These are guns that fire only blanks.  They cannot fire anything else.  Our web site, www.blankfiringguns.co.uk is where you can purchase them.

 

All support for that web site is fed through this web site.

 

Keywords: blank firing guns.



What are Bulldog BB Pellets?

We are an official distributor for Bulldog BB Pellets.  Through our own tests, they are simply amazing.  Go to any of the Bulldog Pellets on the site, and click on FURTHER INFORMATION on that page to read all about them.

 

Keywords: bulldog, bb pellets, .12, .20, .23, .28, .30. bbs ammo



What BB pellets should I use?

Do not use low quality BB pellets that will jam and damage your gun. Only use high quality recommended 6mm BB pellets!

 

WEIGHT
0.12g are good for all guns, 0.20g are standard for most good quality guns and any other ammo such as 0.25g and upwords are for more accuracy and top range skirmishing bb guns.

 

These are not 12 gram - they are 0.12 gram.  Therefore:
0.12g  = 0.12 Grams and so on.



What does FPS mean when I see it on this website relating to a BB gun?

FPS - means Feet Per Second and is used like MPH - Miles Per Hour i.e. it is a way of measuring the speed in which the BB gun will project the BB bullets when fired.

 

Actual FPS: this means we have recorded the FPS of the BB Gun with our Chronograph machine, and the Feet Per Second was as shown on the product page.  We have not record all product Actual FPSs.



What happens if my item is sent back to you because of failed delivery attempts?

City Link will try to deliver your order on 2 consecutive days. They will card each attempt and there will be a record on their online tracking service.

If no-one is home to sign for the order, they will keep your item at the depot for upto 5 days. You will need to contact them to arrange redelivery.

If you have not done this, your order will be sent back to us. Once we receive the order back here, we will refund the cost of the items ONLY. We will not be able to refund the shipping cost as this is charged by City Link.

If you would like the order sent out again to you, you will need to pay the shipping cost again along with the items ordered.



What is a BB gun?
BB guns use air and spring power and are intended for general target practice. They use 6mm plastic BB bullets (small balls) and are totally harmless providing our safety information is observed.

What is a HOP UP?

Most of our guns have a HOP UP incorporated, its a sophisticated shooting system that offers the same exceptional power and velocity as guns without a HOP UP system but with the bonus of up to double the distance and enhanced accuracy.

 

Sometimes spelt as hopup as well.



What is ex-demo?

JUST BB GUNS from time to time have ex-demo guns and accessories for sale. All are in very good condition and represents excellent value for money. We offer our ex-demo guns as a way of clearing our store rooms. All items on this page are checked and working prior to sale (unless stated otherwise). Ex-demo gear comes with a 1 month guarantee unless stated otherwise. All ex-demo goods are offered for sale as described and you must read the descriptions to see what you are buying i.e. is it with or without box, gun sight and ammo. All prices are shown in £ Sterling, exclude delivery - to see delivery please place in shipping cart. Our normal Terms and Conditions apply and you must be 18 years or over to buy from this website.

 

keywords: ex-demo, demo, exdemo



What is the youngest you can be to operate a BB gun?
Most BB guns are suitable for persons 14 and above, however we strongly recommend that they are supervised by an adult i.e. 18 and above.

What is your highest FPS BB gun?

Our Highest FPS BB Guns are shown in FPS order.

 

Click the link on the left of any page (including this one) called HIGH-FPS BB GUNS.  It shows those where we have the information on the FPS where the manufacturer has given it.

 

If we dont have the FPS stored for a BB Gun, then sadly we have no information yet.



What magazine fits my gun?

We receive many questions about magazines that fit particular guns.

 

Generally you can tell if it will fit as the magazine will appear very similar on our screen to the one you have with your bb gun.

 

Our Support Team try to know which mags fit with bb guns, but they dont always have the information, so its best to just check the magazine section first.

 

The accessories part below each bb gun will soon show which magazine or accessories is compatible with it.



What should I do if my BB Gun is jammed?

To clear a jammed BB pellet from the barrel of your BB gun use the unblocking tool or unjamming rod. Fist remove the magazine and switch off the safety. Push the rod gently down the barrel to loosen the bb. Never look down the barrel to view the jammed BB. For best results spray or drop airsoft silicon lubricant into the barrel.

 

Do not attempt to remove the barrel or open your BB gun as this will invalidate the 28 day warranty.

 

Never use cheap BB pellets. The use of poor quality, low grade BB pellets may cause damage to your gun and will invalidate the warranty.

 

Other terms used: jamed, jam., block, blocked, jammed



When do you re stock your BB Guns?

Our stock levels are constantly changing as demand is so high - so we try our best to ensure stock is kept up to date, this normally happens every 2 weeks, but sometimes high-demand items such as the Famas, AK47, MP5, special forces guns and so on, run out fast and well before new stock is due in.

 

OUR SUPPORT TEAM DO NOT ALWAYS HAVE STOCK DATES.

 

We just ask you to be a bit patient with us, as we do normally post date news on the homepage of when items are due in. Our Support team dont always know an exact date when your item is due. For which we can only apologise.

 

Keywords: sa80, p90

 

If you want to find out items that are in stock, click the STOCK button at the top of any page, and select your category.  You will see items that were marked in stock within the last few hours by our systems.



Where can I go Skirmishing?

We do not personally promote any skirmishes or skirmishing sites here.  What we do provide however is the free ability for any BB Gun fans to advertise their skirmishes in our Events page.

 

Click the Events link on the left and add your own.  Whether it be a business one, or a small one you want your friends to go to.  Advertise here and tell your friends about it.

 

It is completely free of charge.

 

So if you want to skirmish, this is the place to promote and find it.

 

Keywords: skermish



Where is my order id number?

Your Order ID Number can be found in the email that was sent when you made your purchase.  Its worth checking your junkmail for this email.

 

You will need your order number if you want us to check on an order for you, or if you are returning (returns/replacements/refunds) a product via the Returns Form.



Why are the BB guns on this website not illegal in the UK?
All of our BB guns are two tone with one of the colours being almost luminous orange. It is now only illegal to sell black guns that could be mistaken for the real thing. We have also now added some clear guns that are also non black and OK within the UK.

Why does my electric BB gun only works upside-down?
If you have a motorised magazine it will need winding up, also motorised magazines only work correctly when they have lots of BB pellets physically in the magazine. Please do not over wind your magazine as it may seriously damage it long term.

Why have I not heard about my Return item?

Return items are dealt with every Wednesday.

 

Once handled, you will receive details of the status of your return.  Whether it has been received.  If a refund has been given, etc.  Please be patient with us.

 

Keywords: return, returned, faulty, broken, damaged, no reply,



Will I need to clean my gun?
Your gun may need lubricating from time to time, only use high quality BB gun lubricant